Bluegrass Cloud KNOWLEDGE BASE

Answers, a little closer.

Clear guidance for your managed services, business applications, and support requests.

Support guides

25 guides

Report an active service interruptionGive the team a clear impact statement and a timeline of the interruption.Cloud & managed services · 2 min read Report an HTTPS or certificate warningCapture the exact warning and keep credentials out of an untrusted connection.Websites & applications · 2 min read Report slow or unreliable network accessDescribe the affected devices and connections before restarting shared equipment.Cloud & managed services · 2 min read Request a DNS or domain-routing changeProvide the intended destination and protect existing web and email records.Service changes · 2 min read Request a website content or layout updateProvide approved copy, assets, and a clear way to verify the result.Service changes · 2 min read Request help for a managed business serviceDescribe the affected service, business impact, and the outcome you need.Cloud & managed services · 2 min read Request or troubleshoot shared mailbox accessSpecify who needs access and whether they should read or send mail.Microsoft 365 & access · 2 min read Request recovery from a backupIdentify the missing data and desired recovery point before restoring anything.Security & recovery · 2 min read Request technology access for a new employeeCoordinate accounts, licenses, equipment, and approval before the start date.Service changes · 2 min read Share troubleshooting evidence safelyCapture the details that help investigation without exposing secrets.Using support · 2 min read Troubleshoot a contact form that is not deliveringSeparate form submission, notification delivery, and support-ticket creation.Websites & applications · 2 min read Troubleshoot missing or delayed Outlook emailCheck the mailbox view and gather details for a delivery investigation.Microsoft 365 & access · 2 min read