Bluegrass Cloud KNOWLEDGE BASE

Answers, a little closer.

Clear guidance for your managed services, business applications, and support requests.

Support guides

25 guides

Access your support account or reset its passwordUse the correct account and keep password-setup links private.Using support · 2 min read Attach screenshots and files to a ticketUpload useful evidence and confirm that attachments finish before submitting.Using support · 2 min read Choose the right ticket priorityUse business impact and available workarounds to explain urgency.Using support · 2 min read Follow ticket updates and reply to the teamUnderstand request statuses and keep your conversation moving.Using support · 2 min read Get help with Microsoft 365 or business accessIdentify the service and account without sharing authentication secrets.Microsoft 365 & access · 2 min read Get help with Microsoft 365 sign-in or verificationIdentify the account and failure stage without sharing verification codes.Microsoft 365 & access · 2 min read Get started with your support dashboardFind your requests, read updates, and contact the right support team.Using support · 2 min read Plan a change to a managed serviceAgree the outcome, approval, timing, and validation before implementation.Service changes · 2 min read Plan employee offboarding and access removalCoordinate effective timing, data ownership, and authorized access changes.Service changes · 2 min read Prepare a cloud or AI advisory requestFrame the decision, constraints, and success criteria for useful technical advice.Cloud & managed services · 2 min read Report a suspicious message or account activityPreserve the evidence and use your established security escalation process.Security & recovery · 2 min read Report a website or hosted application issueCollect the URL, symptoms, scope, and recent changes for a focused investigation.Websites & applications · 2 min read