Get help with Microsoft 365 or business access
Identify the service and account without sharing authentication secrets.
Name the affected service
Explain whether the issue concerns Outlook email, Teams, a shared mailbox, an application, licensing, or sign-in. Include the affected business email and the exact error message. A screenshot should show the useful error while hiding unrelated personal or company information.
Narrow the scope
- State whether one person or multiple people are affected.
- Compare browser, desktop, and mobile behavior when practical.
- Record when the problem started and any recent access changes.
- Identify which business task is blocked.
- Note whether another authorized account can complete the same task.
Do not use a coworker's credentials to perform a comparison. Each person should use their own authorized account.
Request access through an approver
For permissions, shared resources, or licensing changes, provide the desired access and business reason. The team may need approval from your organization's authorized contact before acting. A support ticket alone is not proof that a requester may grant access to another person's data.
Keep verification private
Never share passwords, one-time codes, recovery codes, or authentication prompts. If you receive an unexpected sign-in approval request, do not approve it to make the message disappear. Report what happened through your agreed support or security channel.
Include this guide and what you tried in your ticket so we can pick up from there.
Contact support